Grievance Redressal

Last updated: 24 July 2026

At OnlineDTH Service (a brand of Yash Retail And Services Pvt Ltd) we take customer concerns seriously and aim to resolve them quickly and fairly, in line with the Consumer Protection (E-Commerce) Rules, 2020.

Step 1: Contact support

First, contact our support team at [email protected] or 9729991794 (call / WhatsApp) with your order number and details. Most issues are resolved at this stage.

Step 2: Grievance Officer

If your concern is not resolved, you may escalate to our Grievance Officer:

• Grievance Officer, Yash Retail And Services Pvt Ltd
• Email: [email protected]
• Phone / WhatsApp: 9729991794
• Address: Plot No-240, Royal Bhawani Enclave, Sohna Road, Gurugram, Haryana 122102, India

Resolution timeline

We acknowledge every grievance within 48 hours of receipt and endeavour to resolve it within 7–15 working days, depending on the nature of the issue and any operator coordination required.

What to include

Please share your name, order number, registered mobile / email and a clear description of the issue (with photos where relevant). This helps us resolve it faster.

Operator services

For matters relating to broadcast / broadband service after activation (channel packs, signal, or billing by the operator), the respective operator's customer care and TRAI grievance mechanisms also apply. We will assist wherever we can.